EMPLOYMENT OPPORTUNITY | CMHA-ER www.cmha-edmonton.ab.ca
| Position: Help Lines Support Worker | Terms: Permanent Full Time | Closing
Date: May 15, 2019 | APPLY in
confidence with cover letter and resume to: hr@cmha-edmonton.ab.ca
| Thanks!
About
> CMHA-Edmonton
is a non-profit organization that envisions mentally healthy people in caring
communities. We increase awareness and understanding of mental health, mental
illness, recovery, and suicide prevention through education. We support the
resilience and recovery of people in distress including those affected by
mental illness or suicide by providing crisis intervention; safe, long-term and
affordable housing; peer connections; suicide grief and family support;
advocacy and wayfinding; and providing opportunities to improve your wellness. Join
us and make a difference in the lives of individuals and families affected by
mental illness and stressful situations including abuse, violence, and suicide.
Abstract
| Reporting
to the Help Lines Supervisors, the Help Lines Support Worker is responsible for
coordinating and assisting with the activities necessary for effective program
delivery in the Distress Line. The Distress Line is a 24 hr line that helps
people in crisis who may be feeling overwhelmed, experiencing abuse or
contemplating suicide get emotional support, crisis intervention and connection
to resources. The position duties include supervising/overseeing the
performance of volunteers who answer Distress Line calls and arranging for
emotional and practical support for the volunteers as may be required. The Help
Lines Support Worker will also undertake activities related to orientation,
retention, evaluation, training and recognition for Distress Line Program
volunteers.
Qualifications|Experience
| • Related
post-secondary Diploma or relevant course work (in a Social Science preferred) •
Frontline experience on a Distress Line or in another similar role is required •
Experience supervising volunteers is an asset • Successful Completion of Gender
Based Analysis + Training and Brain Story Certification are an asset •
Successful attainment and maintenance of: Information & Referral Specialist
Certificate & Crisis Worker Certificate • Acceptable attainment and
maintenance of a Police Information Check with a Vulnerable Sector Check and an
Intervention Record Check.
Skills|Abilities
| • Strong
interpersonal, verbal & written communication skills, including excellent
telephone skills to ensure callers’ needs are determined and met • Ability to
work effectively in a stressful environment, deal with difficult situations and
respond in a composed manner • Positive, helpful attitude towards assisting
clients • Demonstrated understanding of: mental health; mental illness and
recovery; information and referral services; and crisis intervention • Ability
to work independently and in a team environment • Ability to set priorities and
allocate time and resources effectively • Organizational, time management &
problem solving skills • Demonstrated abilities and initiative in completing
tasks and projects • Ability to provide constructive and positive feedback to
others and be able to accept the same • Ability
to be empathetic, assertive and non-judgmental when assisting clients • Keyboarding
skills and the ability to effectively use Microsoft Office and other program
software.
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