EMPLOYMENT OPPORTUNITY: CMHA EDMONTON | Community Resource Specialist.

EMPLOYMENT OPPORTUNITY | Canadian Mental Health Association Edmonton | Position: Community Resource Specialist | Terms: Permanent Full Time | Hours: Sunday – Thursday 4:30 pm. – 12:00 am. | Salary Range: $41,061.00 - $57,324.00 | Closing Date: 08.19.20. 

About: CMHA-Edmonton is a non-profit organization that envisions mentally healthy people in caring communities. We increase awareness|understanding of mental health, mental illness, recovery, and suicide prevention through education. We support the resilience and recovery of people in distress including those affected by mental illness or suicide by providing crisis intervention; safe, long-term and affordable housing; peer connections; suicide grief and family support; advocacy and wayfinding; and providing opportunities to improve your wellness. Join us and make a difference in the lives of individuals and families affected by mental illness and stressful situations including abuse, violence, and suicide. 

Position Abstract: Reporting to the Team Lead, 211, the Community Resource Specialist will provide assistance to individuals contacting the 211 information and referral line through phone calls, emails and/or online chat services. 211 is a 24hour information and referral line that helps people connect to non-emergency social, health and government services. The position provides information, assistance and liaison to people calling the 211 line; gathers statistics for reporting; and assists in various ways with the activities of the Information and Referral Program. The Community Resource Specialist provides information directly for those individuals who know what they need, and utilizes questioning/probing skills to determine the needs of individuals who don’t specifically know what they are looking for. 

Qualifications|Experience: Completion of Grade 12 (related post-secondary Diploma or relevant course work in a Social Science preferred) • Frontline experience on a Distress Line or in another client support role is required • Successful Completion of Gender Based Analysis + Training and Brain Story Certification are an asset • Successful attainment and maintenance of: Information and Referral Specialist Certificate; Crisis Worker Certificate • Acceptable attainment and maintenance of a Police Information Check with a Vulnerable Sector Check and an Intervention Record Check. 

Skills|Abilities: Strong interpersonal, verbal and written communication skills • Excellent telephone skills, including questioning, probing and/or interviewing abilities, to ensure individuals’ needs are being determined and appropriately met • Ability to work effectively in a stressful environment, deal with difficult situations and respond in a composed manner • Positive, helpful attitude towards assisting clients • Ability to work independently and in a team environment • Ability to set priorities and allocate time and resources effectively • Organizational, time management and problem solving skills • Demonstrated abilities and initiative in completing tasks and projects • Ability to provide constructive and positive feedback to others and be able to accept the same • Ability to be empathetic and non-judgmental when assisting clients • Keyboarding skills and the ability to effectively use MS Office and other program software. 

TO APPLY | Submit CV & cover letter to: hr@cmha-edmonton.ab.ca

EMPLOYMENT OPPORTUNITY: CMHA EDMONTON | Support Services

EMPLOYMENT OPPORTUNITY | Canadian Mental Health Association Edmonton | Position: Manager Crisis & Navigation Support Services | Terms: Permanent Full-time | Hours: Monday – Friday 8:30am – 4:30pm (occasional evening and weekend work required) | Closing Date: Open until a suitable candidate found. 

About: CMHA-Edmonton is a non-profit organization that envisions mentally healthy people in caring communities. We increase awareness and understanding of mental health, mental illness, recovery, and suicide prevention through education. We support the resilience and recovery of people in distress including those affected by mental illness or suicide by providing crisis intervention; safe, long-term and affordable housing; recovery college; peer connections; suicide grief and family support; advocacy and wayfinding; and providing opportunities to improve your wellness. Join us and make a difference in the lives of individuals and families affected by mental illness and stressful situations including abuse, violence, and suicide. 

Position Abstract: Reporting to the Director, Crisis and Navigation Support Services, the Manager, Crisis and Navigation Support Services provides leadership and direction to the 211 and Distress Line Programs. The position oversees the operations of the programs, which operate on a 24/7 basis, to ensure they are functioning in an efficient and effective manner. The 211 and Distress Line Programs offer support and assistance to individuals who may be feeling overwhelmed, experiencing abuse, are contemplating suicide or require information on resources available. The position will establish and monitor program goals and monitor program trends. The Manager, Crisis and Navigation Support Services provides an operational lens to strategic planning at the program level and leads the implementation of new initiatives at an operational level. The Manager, Crisis and Navigation Support Services works closely with a Distress Centre Calgary counterpart to ensure consistency of service delivery in the province. 

Qualifications|Experience: University Degree in a related Social Science field • Current registration with a professional body (as appropriate) • Minimum of 3 years of experience in a leadership/supervisory position with community stakeholder facilitation and/or funder and stakeholder engagement • Certified Crisis Worker AAS/CASP (preferred) • Certified I&R Specialist (preferred). 

Skills|Abilities: Strong interpersonal, verbal and written communication skills, including an ability to deal with challenging situations • Demonstrated understanding of mental health; mental illness and recovery; information and referral services; and crisis intervention • Demonstrated initiative and the ability to work independently and operate effectively in a complex multi-program environment • Demonstrated abilities of leadership, strategic goal setting and vision of how to achieve the overall objectives of the organization • Superior organizational, time management and problem-solving skills • Solid business acumen and ability to respond to situations with astuteness and composure • Demonstrated abilities in program management, program delivery and evaluation • Skills and abilities in the operation and functioning of a Contact Centre • Ability to effectively use Microsoft Office.

TO APPLY | Submit CV & cover letter to: hr@cmha-edmonton.ab.ca

EMPLOYMENT OPPORTUNITY: CMHA EDMONTON | Team Lead 211

EMPLOYMENT OPPORTUNITY | Canadian Mental Health Association Edmonton | Position: Team Lead 211 | Terms: Permanent Full-time | Hours: Monday – Friday 8:00am – 4:30pm (occasional evening and weekend work required) | Closing Date: August 19, 2020 

About: CMHA-Edmonton is a non-profit organization that envisions mentally healthy people in caring communities. We increase awareness and understanding of mental health, mental illness, recovery, and suicide prevention through education. We support the resilience and recovery of people in distress including those affected by mental illness or suicide by providing crisis intervention; safe, long-term and affordable housing; peer connections; suicide grief and family support; advocacy and wayfinding; and providing opportunities to improve your wellness. 

Position Abstract: Reporting to the Manager, Crisis and Navigation Support Services, the Team Lead, 211 is responsible for assisting with the activities necessary to ensure the effective and efficient operation of the 211 Program. 211 is a 24-hour information and referral service that helps people connect to social, health and government services. The position supervises a team of Community Resource Specialists who answer contacts to 211 services. The Team Lead will also answer 211 contacts during periods of high volume or staff absences. The position is involved in staff scheduling, face to face and remote support and supervision of front line staff and coordination of front line staff projects and tasks. 

Qualifications|Experience: Related post-secondary Diploma (in a Social Science preferred) • Minimum of 3 years’ experience in a client/customer service role where high volume, challenging and/or difficult situations are regularly encountered • Minimum 2 years supervision experience • Successful Completion of Gender Based Analysis + Training and Brain Story Certification are an asset • Successful completion of Distress Line Training is an asset • Successful attainment and maintenance of: Information and Referral Specialist Certificate; Crisis Worker Certificate • Acceptable attainment and maintenance of a Police Information Check with a Vulnerable Sector Check and an Intervention Record Check. 

Skills/Abilities: Strong interpersonal, verbal & written communication skills, including excellent telephone skills to ensure callers’ needs are determined and met • Ability to work effectively in a challenging environment, deal with difficult situations and respond in a composed manner • Positive, helpful attitude towards assisting clients • Demonstrated understanding of: mental health; mental illness and recovery; information and referral services; and crisis intervention • Demonstrated supervisory abilities and an understanding of the objectives of the 211 line and the organization • Ability to work independently, set priorities, meet deadlines and allocate time and resources effectively • Organizational and problem solving skills • Demonstrated abilities in program management, program delivery and evaluation • Skills and abilities in the operation and functioning of a contact centre • Excellent keyboarding skills and the ability to effectively use Microsoft Office and other program software • Ability to deal effectively with the public and community agencies and maintain good public relations. 

TO APPLY | Submit CV & cover letter to: hr@cmha-edmonton.ab.ca