EMPLOYMENT OPPORTUNITY | CMHA-ER www.cmha-edmonton.ab.ca
| Position: Community Resource Specialist | Terms: Permanent Full Time | Closing
Date: May 13, 2019 | APPLY in
confidence with cover letter and resume to: hr@cmha-edmonton.ab.ca
| Thanks!
About >
CMHA-Edmonton
is a non-profit organization that envisions mentally healthy people in caring
communities. We increase awareness and understanding of mental health, mental
illness, recovery, and suicide prevention through education. We support the
resilience and recovery of people in distress including those affected by
mental illness or suicide by providing crisis intervention; safe, long-term and
affordable housing; peer connections; suicide grief and family support;
advocacy and wayfinding; and providing opportunities to improve your wellness. Join
us and make a difference in the lives of individuals and families affected by
mental illness and stressful situations including abuse, violence, and suicide.
Abstract
| Reporting
to the Team Lead, 211, the Community Resource Specialist will provide
assistance to individuals contacting the 211 information and referral line
through phone calls, emails and/or online chat services. 211 is a 24 hour
information and referral line that helps people connect to non-emergency
social, health and government services. The position provides information,
assistance and liaison to people calling the 211 line; gathers statistics for
reporting; and assists in various ways with the activities of the Information
and Referral Program. The Community Resource Specialist provides information
directly for those individuals who know what they need, and utilizes
questioning/probing skills to determine the needs of individuals who don’t
specifically know what they are looking for.
Qualifications|Experience
| •
Completion of Grade 12 (related post-secondary Diploma or relevant course work
in a Social Science preferred) • Frontline experience on a Distress Line or in
another client support role is required • Successful Completion of Gender Based
Analysis + Training and Brain Story Certification are an asset • Successful
attainment and maintenance of: Information|Referral Specialist Certificate
• Crisis Worker Certificate • Acceptable attainment and maintenance of a Police
Information Check with a Vulnerable Sector Check and an Intervention Record
Check.
Skills|Abilities
| • Strong
interpersonal, verbal & written communication skills • Excellent telephone
skills, including questioning, probing and/or interviewing abilities, to ensure
individuals’ needs are being determined and appropriately met • Ability to work
effectively in a stressful environment, deal with difficult situations and
respond in a composed manner • Positive, helpful attitude towards assisting
clients • Ability to work independently and in a team environment • Ability to
set priorities and allocate time and resources effectively • Organizational,
time management and problem solving skills • Demonstrated abilities and
initiative in completing tasks and projects • Ability to provide constructive
and positive feedback to others and be able to accept the same • Ability to be
empathetic and non-judgmental when assisting clients •
Keyboarding skills and the ability to effectively use Microsoft Office and
other program software.
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