EMPLOYMENT OPPORTUNITY | CMHA-ER https://edmonton.cmha.ca/ | Position: Help Lines Support Worker | Terms: Casual | Hours: Various
hours, cover off required for all shifts 24/7 | Minimum requirement of 4 shifts
per month including one shift overnight (8pm-8am) | Wage | Day Rate:
$22.56/hr, Overnight Rate: $26.95/hr | Closing Date: Until suitable
candidate found.
About: CMHA-Edmonton is a non-profit
organization that envisions mentally healthy people in caring communities. We
increase awareness|understanding of mental health, mental illness,
recovery, and suicide prevention through education. We support the resilience
and recovery of people in distress including those affected by mental illness
or suicide by providing crisis intervention; safe, long-term and affordable
housing; peer connections; suicide grief and family support; advocacy and
wayfinding; and providing opportunities to improve your wellness. Join us and
make a difference in the lives of individuals and families affected by mental
illness and stressful situations including abuse, violence, and suicide.
Position
Abstract | Reporting
to the Team Lead, Distress Line, the Help Lines Support Worker is responsible
for coordinating and assisting with the activities necessary for effective
program delivery in the Distress Line. The Distress Line is a 24 hr line that
helps people in crisis who may be feeling overwhelmed, experiencing abuse or
contemplating suicide get emotional support, crisis intervention and connection
to resources. The position duties include supervising & overseeing the
performance of volunteers who answer Distress Line calls and arranging for
emotional and practical support for the volunteers as may be required. The Help
Lines Support Worker will also undertake activities related to orientation,
retention, evaluation, training and recognition for Distress Line Program
volunteers.
Qualifications/Experience
| Related
post-secondary Diploma or relevant coursework (in a Social Science preferred) •
Frontline experience on a Distress Line or in another similar role is required •
Experience supervising volunteers is an asset • Successful Completion of Gender
Based Analysis + Training and Brain Story Certification required •
Successful attainment and maintenance of: Information and Referral Specialist
Certificate - Crisis Worker Certificate • Acceptable attainment and maintenance
of a Police Information Check with a Vulnerable Sector Check and an
Intervention Record Check.
Skills/Abilities
| Strong
interpersonal, verbal & written communication skills, including excellent
telephone skills to ensure callers’ needs are determined & met • Ability to
work effectively in a stressful environment, deal with difficult situations and
respond in a composed manner • Positive, helpful attitude towards assisting
clients • Demonstrated understanding of: mental health; mental illness and
recovery; information and referral services; and crisis intervention • Ability
to work independently and in a team environment • Ability to set priorities and
allocate time and resources effectively • Organizational, time management &
problem solving skills • Demonstrated abilities and initiative in completing
tasks|projects • Ability to provide constructive & positive feedback to
others and be able to accept the same • Ability to be empathetic, assertive and
non-judgmental when assisting clients • Keyboarding skills & the ability to
effectively use MS Office and other program software. | TO APPLY: on your application please indicate the shift time you are
applying for. Submit cover letter & CV to: hr@cmha-edmonton.ab.ca
No comments:
Post a Comment