EMPLOYMENT
OPPORTUNITY | CMHA-ER https://edmonton.cmha.ca/
| Position: Community Resource Specialist
| Terms: Casual | Hours: Various hours, cover off
required for all shifts 24/7 | Minimum requirement of 4 shifts per month
including one shift overnight (8pm-8am) | Wage
| Day Rate: $22.56/hr, Overnight Rate: $26.95/hr | Closing Date: Until suitable candidate found.
About: CMHA-Edmonton is a
non-profit organization that envisions mentally healthy people in caring
communities. We increase awareness and understanding of mental health, mental
illness, recovery, and suicide prevention through education. We support the
resilience and recovery of people in distress including those affected by
mental illness or suicide by providing crisis intervention; safe, long-term and
affordable housing; peer connections; suicide grief and family support;
advocacy and wayfinding; and providing opportunities to improve your wellness. Join
us and make a difference in the lives of individuals and families affected by
mental illness and stressful situations including abuse, violence, and suicide.
Position Abstract | Reporting to the
Team Lead, 211, the Community Resource Specialist will provide assistance to
individuals contacting the 211 information and referral line through phone
calls, emails and/or online chat services. 211 is a 24hour information and referral
line that helps people connect to non-emergency social, health and government
services. The position provides information, assistance and liaison to people
calling the 211 line; gathers statistics for reporting; and assists in various
ways with the activities of the Information and Referral Program. The Community
Resource Specialist provides information directly for those individuals who
know what they need, and utilizes questioning & probing skills to determine the
needs of individuals who don’t specifically know what they are looking for.
Qualifications/Experience
| Completion of Grade 12 (related post-secondary Diploma or relevant
coursework in a Social Science preferred) • Frontline experience on a Distress
Line or in another client support role is required • Successful Completion of
Gender Based Analysis + Training and Brain Story Certification are required •
Successful attainment and maintenance of: Information and Referral Specialist
Certificate - Crisis Worker Certificate • Acceptable attainment and maintenance
of a Police Information Check with a Vulnerable Sector Check and an
Intervention Record Check.
Skills/Abilities | Strong
interpersonal, verbal & written communication skills • Excellent telephone
skills, including questioning, probing and/or interviewing abilities, to ensure
individuals’ needs are being determined and appropriately met • Ability to work
effectively in a stressful environment, deal with difficult situations and
respond in a composed manner • Positive, helpful attitude towards assisting
clients • Ability to work independently & in a team environment • Ability
to set priorities and allocate time and resources effectively • Organizational,
time management|problem solving skills • Demonstrated abilities and initiative
in completing tasks|projects • Ability to provide constructive and positive
feedback to others and be able to accept the same • Ability to be empathetic
and non-judgmental when assisting clients • Keyboarding skills and the ability
to effectively use MS Office and other program software | TO APPLY: please indicate preferred position
when applying, with cover letter & resume, to: hr@cmha-edmonton.ab.ca
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