SEASONAL RESOURCES 2019 | COMMUNITY RESOURCES

COMMUNITY RESOURCES | For a variety of reasons, this can be a difficult time of the year for many people. You are not alone – in Alberta if you need support reach out to these numbers 💟

Health Link at: 811

Crisis for those homeless at: 211

Family Violence Info Line at: 310.1818

Addictions Helpline available 24/7 at: 1.866.332.2322

Child Abuse Hotline available 24/7 at: 1.800.387.5437

Child Intervention Crisis Unit available at: 1.800.638.0715

Mental Health HelpLine available 24/7 at: 1.877.303.2642

Income Support Centre available 24/7 at: 1.866.644.5135

EMPLOYMENT OPPORTUNITY | ECALA - EDMONTON

EMPLOYMENT OPPORTUNITY | ECALA https://www.ecala.org/ | Position: Communication and Operational Support | Terms: NEW Part-time position (35 hours per week). About: Edmonton Community Adult Learning Association (ECALA) is a granting council which provides funding to non-profit agencies to support the delivery of adult foundational learning and literacy initiatives which are non-credit and part-time. The Communications and Operational Support position will support the Executive Director and ECALA staff with the day-to-day operation of ECALA and communication with funded agencies, government staff and other stakeholders.

Key Responsibilities: Assist ECALA staff in meeting deadlines for various tasks and projects as required; Establish, build and maintain communication and relationships with ECALA member agency practitioners and key stakeholders in the adult foundational learning and literacy community; Maintain accurate membership records and collect membership fees; Support the administration and report on analytics related to the ECALA website, twitter and other social media; Organize and schedule meetings, training, including contacting participants, booking rooms, ordering catering, room setup, maintaining accurate registration lists and tracking fees; Maintain accurate records of proposals received, agency allocations, agency correspondence, measurement & evaluation information & agency history; Support the Executive Director with correspondence, record-keeping of a confidential nature, program-professional development measurement & evaluation, and Annual Report; Provide regular communication through an e-newsletter to funded agencies & stakeholders on Edmonton-based learning, training + other relevant information; Complete emerging projects and other related duties as required.

Required Education & Experience: Diploma or Degree in a related filed, such as administration, business, computers, communications, office management and/or non-profit administration; An equivalent combination of education and related experience will be considered; Experience working in the non-profit sector is an asset. Compensation: Salary range will commensurate with experience, education and other similar non-profit organizations; Health Spending Plan of $2500.00 per fiscal year available after three month probationary period, in addition to RRSP contribution of 2.5% per salary after one year of employment. 

TO APPLY: forward CV|cover letter with salary range expectations by email to: Debbie Clark, Executive Director: ed@ecala.org | Closing Date: January 10, 2020 by 4:00 p.m. or until a suitable candidate is found. –

EMPLOYMENT OPPORTUNITY | CMHA - EDMONTON REGION

EMPLOYMENT OPPORTUNITY | CMHA-ER www.cmha-edmonton.ab.ca | Position: Volunteer Resources Coordinator | Type: Maternity Leave Replacement (One Year) -- Full-time | Salary: $41,061.00 – $57,323.00 | Closing Date: Open until a suitable candidate is found. ||| About: CMHA-Edmonton is a non-profit organization that envisions mentally healthy people in caring communities. We increase awareness and understanding of mental health, mental illness, recovery, and suicide prevention through education. We support the resilience and recovery of people in distress including those affected by mental illness or suicide by providing crisis intervention; safe, long-term and affordable housing; peer connections; suicide grief and family support; advocacy and wayfinding; and providing opportunities to improve your wellness. Join us and make a difference in the lives of individuals and families affected by mental illness and stressful situations including abuse, violence, and suicide.

Position Abstract: Reporting to the Manager Community Engagement Services, the Coordinator Volunteer Resources is responsible for managing volunteer resources to assist in the delivery of the agency’s programs and services. The Coordinator is responsible for full cycle volunteer management (recruitment, screening, orientation, training, recognition and evaluation). The Coordinator is also responsible for providing guidance, support, resources and tools to staff who supervise volunteers. The position works primarily, but not exclusively, with the Helplines program, ensuring that there are qualified volunteers to take on roles as Distress Line Volunteers. The Coordinator will be an active member of a Distress Line Volunteer Work Group to ensure smooth recruitment, training, recognition and evaluation of Distress Line Volunteers. The Coordinator organizes gaming events (bingos|casinos) by recruiting, training and supervising the volunteers for these events, completing required paperwork and securing necessary licensing. The Coordinator also supports the volunteer needs of other agency service areas including practicum support, fund development, peer support, administrative services as well as education and awareness. The Coordinator will be responsible for maintaining all volunteer files, compiling program statistics, developing|maintaining a comprehensive volunteer recognition program, preparing monthly program reports & meeting the requirements of the agency communications plan. 

Qualifications – Experience | Post-secondary Certificate in Volunteer Management, or related post-secondary education/course work in a field related to the volunteer sector and an understanding of current trends, resources-information related to volunteerism; A minimum of 3 years of experience supervising and/or coordinating the work of volunteers or staff; Attainment of membership with the Volunteer Managers Group of Edmonton; Certification from, and membership in, the Canadian Administrators of Volunteer Resources or the equivalent provincial association is an asset; Acceptable attainment and maintenance of a Police Information Check with a Vulnerable Sector Check and an Intervention Record Check; Possession of a Class 5 Driver’s License and access to a reliable vehicle with $2M in automobile liability insurance.

Skills – Abilities | Strong interpersonal, verbal & written communication skills; Demonstrated understanding of mental health, mental illness & recovery; information, referral services and crisis intervention; Skills in program development, evaluation and research; Ability to work independently, set priorities, be flexible, meet deadlines and allocate time & resources effectively; Organizational & problem-solving skills; Ability to deal effectively with the public & community agencies; maintain good public relations; Ability to lead, mentor, coach & guide volunteers to achieve results that are in the best interest of the agency; Ability to assess problem situations to identify causes, gather and process relevant information, generate possible solutions, make recommendations and/or resolve the problem; Ability to effectively use MS Office. TO APPLY | Submit resume & cover letter in confidence to: hr@cmha-edmonton.ab.ca

EMPLOYMENT OPPORTUNITY | CMHA EDMONTON REGION

EMPLOYMENT OPPORTUNITY | CMHA-ER www.cmha-edmonton.ab.ca | Position: Manager Community Engagement | Type: Maternity Leave Replacement (18 months) -- Full-time | Salary: $44,409 - $62,002 per annum | Closing Date: Open until a suitable candidate is found. ||| About: CMHA-Edmonton is a non-profit organization that envisions mentally healthy people in caring communities. We increase awareness and understanding of mental health, mental illness, recovery, and suicide prevention through education. We support the resilience and recovery of people in distress including those affected by mental illness or suicide by providing crisis intervention; safe, long-term and affordable housing; peer connections; suicide grief and family support; advocacy and wayfinding; and providing opportunities to improve your wellness. Join us and make a difference in the lives of individuals and families affected by mental illness and stressful situations including abuse, violence, and suicide. 

Position Abstract: Reporting to the Executive Director, the Manager Community Engagement provides leadership and direction to the Community Engagement program area. The position has responsibility for the overall management of program development, implementation, and evaluation of multiple areas including: Learning Services, Mental Health and Wellbeing Education; Volunteer Services; Suicide Grief Support Services; and Care Giver Connections. The Manager Community Engagement develops relationships with community organizations and other key stakeholders, reviews their effectiveness, and nurtures them for continued growth. The Manager Community Engagement is the chair of the agency In-Service Committee, is also responsible for financial and human resource management, and contributing to the implementation of the agency’s strategic plan. 

Qualifications – Experience | University Degree in a related field (e.g. Social Science, Business, etc.); Current registration with a professional body (as appropriate); Minimum of 3 years of experience in a leadership/supervisory position (preferably in the non-profit sector and in an agency that serves people experiencing mental illness) and/or experience developing relationships with community organizations and stakeholders; AAS Certified Crisis Worker AAS designation (preferred); Crisis Intervention Support Worker, Mental Health First Aid (MHFA) certifications and Applied Suicide Intervention Skills Training (ASIST) (preferred); Project management experience and/or certification. 

Skills – Abilities | Strong interpersonal, verbal & written communication skills; Demonstrated understanding of mental health; mental illness and recovery; crisis intervention; mental health promotion, and volunteerism; Demonstrated initiative and the ability to work independently and operate effectively in a complex multi-program environment; Demonstrated abilities of leadership, strategic goal setting and vision of how to achieve the overall objectives of the organization; Superior organizational and problem-solving skills; Ability to respond to situations with astuteness and composure; Demonstrated abilities in project management, financial management, program delivery, and evaluation; Strong presentation & group facilitation skills; Ability to effectively use MS Office. TO APPLY | Submit resume & cover letter in confidence to: hr@cmha-edmonton.ab.ca

EMPLOYMENT OPPORTUNITY | CMHA EDMONTON REGION (2)

EMPLOYMENT OPPORTUNITY | CMHA-ER https://edmonton.cmha.ca/ | Position: Help Lines Support Worker | Terms: Casual | Hours: Various hours, cover off required for all shifts 24/7 | Minimum requirement of 4 shifts per month including one shift overnight (8pm-8am) | Wage | Day Rate: $22.56/hr, Overnight Rate: $26.95/hr | Closing Date: Until suitable candidate found.

About: CMHA-Edmonton is a non-profit organization that envisions mentally healthy people in caring communities. We increase awareness|understanding of mental health, mental illness, recovery, and suicide prevention through education. We support the resilience and recovery of people in distress including those affected by mental illness or suicide by providing crisis intervention; safe, long-term and affordable housing; peer connections; suicide grief and family support; advocacy and wayfinding; and providing opportunities to improve your wellness. Join us and make a difference in the lives of individuals and families affected by mental illness and stressful situations including abuse, violence, and suicide.

Position Abstract | Reporting to the Team Lead, Distress Line, the Help Lines Support Worker is responsible for coordinating and assisting with the activities necessary for effective program delivery in the Distress Line. The Distress Line is a 24 hr line that helps people in crisis who may be feeling overwhelmed, experiencing abuse or contemplating suicide get emotional support, crisis intervention and connection to resources. The position duties include supervising & overseeing the performance of volunteers who answer Distress Line calls and arranging for emotional and practical support for the volunteers as may be required. The Help Lines Support Worker will also undertake activities related to orientation, retention, evaluation, training and recognition for Distress Line Program volunteers.

Qualifications/Experience | Related post-secondary Diploma or relevant coursework (in a Social Science preferred) • Frontline experience on a Distress Line or in another similar role is required • Experience supervising volunteers is an asset • Successful Completion of Gender Based Analysis + Training and Brain Story Certification required • Successful attainment and maintenance of: Information and Referral Specialist Certificate - Crisis Worker Certificate • Acceptable attainment and maintenance of a Police Information Check with a Vulnerable Sector Check and an Intervention Record Check.

Skills/Abilities | Strong interpersonal, verbal & written communication skills, including excellent telephone skills to ensure callers’ needs are determined & met • Ability to work effectively in a stressful environment, deal with difficult situations and respond in a composed manner • Positive, helpful attitude towards assisting clients • Demonstrated understanding of: mental health; mental illness and recovery; information and referral services; and crisis intervention • Ability to work independently and in a team environment • Ability to set priorities and allocate time and resources effectively • Organizational, time management & problem solving skills • Demonstrated abilities and initiative in completing tasks|projects • Ability to provide constructive & positive feedback to others and be able to accept the same • Ability to be empathetic, assertive and non-judgmental when assisting clients • Keyboarding skills & the ability to effectively use MS Office and other program software. | TO APPLY: on your application please indicate the shift time you are applying for. Submit cover letter & CV to: hr@cmha-edmonton.ab.ca

EMPLOYMENT OPPORTUNITY | CMHA EDMONTON REGION (1)

EMPLOYMENT OPPORTUNITY | CMHA-ER https://edmonton.cmha.ca/ | Position: Community Resource Specialist | Terms: Casual | Hours: Various hours, cover off required for all shifts 24/7 | Minimum requirement of 4 shifts per month including one shift overnight (8pm-8am) | Wage | Day Rate: $22.56/hr, Overnight Rate: $26.95/hr | Closing Date: Until suitable candidate found.

About: CMHA-Edmonton is a non-profit organization that envisions mentally healthy people in caring communities. We increase awareness and understanding of mental health, mental illness, recovery, and suicide prevention through education. We support the resilience and recovery of people in distress including those affected by mental illness or suicide by providing crisis intervention; safe, long-term and affordable housing; peer connections; suicide grief and family support; advocacy and wayfinding; and providing opportunities to improve your wellness. Join us and make a difference in the lives of individuals and families affected by mental illness and stressful situations including abuse, violence, and suicide.

Position Abstract | Reporting to the Team Lead, 211, the Community Resource Specialist will provide assistance to individuals contacting the 211 information and referral line through phone calls, emails and/or online chat services. 211 is a 24hour information and referral line that helps people connect to non-emergency social, health and government services. The position provides information, assistance and liaison to people calling the 211 line; gathers statistics for reporting; and assists in various ways with the activities of the Information and Referral Program. The Community Resource Specialist provides information directly for those individuals who know what they need, and utilizes questioning & probing skills to determine the needs of individuals who don’t specifically know what they are looking for.

Qualifications/Experience | Completion of Grade 12 (related post-secondary Diploma or relevant coursework in a Social Science preferred) • Frontline experience on a Distress Line or in another client support role is required • Successful Completion of Gender Based Analysis + Training and Brain Story Certification are required • Successful attainment and maintenance of: Information and Referral Specialist Certificate - Crisis Worker Certificate • Acceptable attainment and maintenance of a Police Information Check with a Vulnerable Sector Check and an Intervention Record Check.

Skills/Abilities | Strong interpersonal, verbal & written communication skills • Excellent telephone skills, including questioning, probing and/or interviewing abilities, to ensure individuals’ needs are being determined and appropriately met • Ability to work effectively in a stressful environment, deal with difficult situations and respond in a composed manner • Positive, helpful attitude towards assisting clients • Ability to work independently & in a team environment • Ability to set priorities and allocate time and resources effectively • Organizational, time management|problem solving skills • Demonstrated abilities and initiative in completing tasks|projects • Ability to provide constructive and positive feedback to others and be able to accept the same • Ability to be empathetic and non-judgmental when assisting clients • Keyboarding skills and the ability to effectively use MS Office and other program software | TO APPLY: please indicate preferred position when applying, with cover letter & resume, to: hr@cmha-edmonton.ab.ca