EMPLOYMENT OPPORTUNITY | CMHA - Edmonton Region.

EMPLOYMENT OPPORTUNITY | CMHA-ER www.cmha-edmonton.ab.ca | Position: Help Lines Support Worker | Terms: Permanent Full Time | Closing Date: May 15, 2019 | APPLY in confidence with cover letter and resume to: hr@cmha-edmonton.ab.ca | Thanks!

About > CMHA-Edmonton is a non-profit organization that envisions mentally healthy people in caring communities. We increase awareness and understanding of mental health, mental illness, recovery, and suicide prevention through education. We support the resilience and recovery of people in distress including those affected by mental illness or suicide by providing crisis intervention; safe, long-term and affordable housing; peer connections; suicide grief and family support; advocacy and wayfinding; and providing opportunities to improve your wellness. Join us and make a difference in the lives of individuals and families affected by mental illness and stressful situations including abuse, violence, and suicide.

Abstract | Reporting to the Help Lines Supervisors, the Help Lines Support Worker is responsible for coordinating and assisting with the activities necessary for effective program delivery in the Distress Line. The Distress Line is a 24 hr line that helps people in crisis who may be feeling overwhelmed, experiencing abuse or contemplating suicide get emotional support, crisis intervention and connection to resources. The position duties include supervising/overseeing the performance of volunteers who answer Distress Line calls and arranging for emotional and practical support for the volunteers as may be required. The Help Lines Support Worker will also undertake activities related to orientation, retention, evaluation, training and recognition for Distress Line Program volunteers.

Qualifications|Experience | • Related post-secondary Diploma or relevant course work (in a Social Science preferred) • Frontline experience on a Distress Line or in another similar role is required • Experience supervising volunteers is an asset • Successful Completion of Gender Based Analysis + Training and Brain Story Certification are an asset • Successful attainment and maintenance of: Information & Referral Specialist Certificate & Crisis Worker Certificate • Acceptable attainment and maintenance of a Police Information Check with a Vulnerable Sector Check and an Intervention Record Check.

Skills|Abilities | • Strong interpersonal, verbal & written communication skills, including excellent telephone skills to ensure callers’ needs are determined and met • Ability to work effectively in a stressful environment, deal with difficult situations and respond in a composed manner • Positive, helpful attitude towards assisting clients • Demonstrated understanding of: mental health; mental illness and recovery; information and referral services; and crisis intervention • Ability to work independently and in a team environment • Ability to set priorities and allocate time and resources effectively • Organizational, time management & problem solving skills • Demonstrated abilities and initiative in completing tasks and projects • Ability to provide constructive and positive feedback to others and be able to accept the same • Ability to be empathetic, assertive and non-judgmental when assisting clients • Keyboarding skills and the ability to effectively use Microsoft Office and other program software.

EMPLOYMENT OPPORTUNITY | CMHA - EDMONTON REGION.

EMPLOYMENT OPPORTUNITY | CMHA-ER www.cmha-edmonton.ab.ca | Position: Community Resource Specialist | Terms: Permanent Full Time | Closing Date: May 13, 2019 | APPLY in confidence with cover letter and resume to: hr@cmha-edmonton.ab.ca | Thanks!

About > CMHA-Edmonton is a non-profit organization that envisions mentally healthy people in caring communities. We increase awareness and understanding of mental health, mental illness, recovery, and suicide prevention through education. We support the resilience and recovery of people in distress including those affected by mental illness or suicide by providing crisis intervention; safe, long-term and affordable housing; peer connections; suicide grief and family support; advocacy and wayfinding; and providing opportunities to improve your wellness. Join us and make a difference in the lives of individuals and families affected by mental illness and stressful situations including abuse, violence, and suicide.

Abstract | Reporting to the Team Lead, 211, the Community Resource Specialist will provide assistance to individuals contacting the 211 information and referral line through phone calls, emails and/or online chat services. 211 is a 24 hour information and referral line that helps people connect to non-emergency social, health and government services. The position provides information, assistance and liaison to people calling the 211 line; gathers statistics for reporting; and assists in various ways with the activities of the Information and Referral Program. The Community Resource Specialist provides information directly for those individuals who know what they need, and utilizes questioning/probing skills to determine the needs of individuals who don’t specifically know what they are looking for.

Qualifications|Experience | • Completion of Grade 12 (related post-secondary Diploma or relevant course work in a Social Science preferred) • Frontline experience on a Distress Line or in another client support role is required • Successful Completion of Gender Based Analysis + Training and Brain Story Certification are an asset • Successful attainment and maintenance of: Information|Referral Specialist Certificate • Crisis Worker Certificate • Acceptable attainment and maintenance of a Police Information Check with a Vulnerable Sector Check and an Intervention Record Check.

Skills|Abilities | • Strong interpersonal, verbal & written communication skills • Excellent telephone skills, including questioning, probing and/or interviewing abilities, to ensure individuals’ needs are being determined and appropriately met • Ability to work effectively in a stressful environment, deal with difficult situations and respond in a composed manner • Positive, helpful attitude towards assisting clients • Ability to work independently and in a team environment • Ability to set priorities and allocate time and resources effectively • Organizational, time management and problem solving skills • Demonstrated abilities and initiative in completing tasks and projects • Ability to provide constructive and positive feedback to others and be able to accept the same • Ability to be empathetic and non-judgmental when assisting clients • Keyboarding skills and the ability to effectively use Microsoft Office and other program software.

EMPLOYMENT OPPORTUNITY | Volunteer Resources Coordinator |

EMPLOYMENT OPPORTUNITY | CMHA-ER www.cmha-edmonton.ab.ca | Position: Volunteer Resources Coordinator | Terms: Permanent Full-time | Hours: Monday – Friday 8:30am – 4:30pm (occasional evening & weekend work required) | Salary Range: $41,061.00 – $57,323.00 | Closing Date: Open until a suitable candidate is found. About: CMHA-Edmonton is a non-profit organization that envisions mentally healthy people in caring communities. We increase awareness and understanding of mental health, mental illness, recovery, and suicide prevention through education. We support the resilience and recovery of people in distress including those affected by mental illness or suicide by providing crisis intervention; safe, long-term and affordable housing; peer connections; suicide grief and family support; advocacy and wayfinding; and providing opportunities to improve your wellness. Join us and make a difference in the lives of individuals and families affected by mental illness and stressful situations including abuse, violence, and suicide. 

Abstract: Reporting to the Manager Community Engagement Services, the Coordinator Volunteer Resources is responsible for managing volunteer resources to assist in the delivery of the agency’s programs and services. The Coordinator is responsible for full cycle volunteer management (recruitment, screening, orientation, training, recognition and evaluation). The Coordinator is also responsible for providing guidance, support, resources and tools to staff who supervise volunteers. The position works primarily, but not exclusively, with the Helplines program, ensuring that there are qualified volunteers to take on roles as Distress Line Volunteers. The Coordinator will be an active member of a Distress Line Volunteer Work Group to ensure smooth recruitment, training, recognition and evaluation of Distress Line Volunteers.

In addition: The Coordinator organizes gaming events (bingos and casinos) by recruiting, training and supervising the volunteers for these events and completing required paperwork and securing necessary licensing. The Coordinator also supports the volunteer needs of other agency service areas including practicum support, fund development, peer support, administrative services as well as education and awareness. The Coordinator will be responsible for maintaining all volunteer files, compiling program statistics, developing and maintaining a comprehensive volunteer recognition program, preparing monthly program reports, and meeting the requirements of the agency communications plan. 

Qualifications/Experience | • Post-secondary Certificate in Volunteer Management, or related post-secondary education/course work in a field related to the volunteer sector and an understanding of current trends, resources and information related to volunteerism • A minimum of 3 years of experience supervising and/or coordinating the work of volunteers or staff • Attainment of membership with the Volunteer Managers Group of Edmonton • Certification from, and membership in, the Canadian Administrators of Volunteer Resources or the equivalent provincial association is an asset • Acceptable attainment and maintenance of a Police Information Check with a Vulnerable Sector Check and an Intervention Record Check • Possession of a Class 5 Driver’s License and access to a reliable vehicle with $2M in automobile liability insurance.

Skills/Abilities | • Strong interpersonal, verbal|written communication skills • Demonstrated understanding of mental health; mental illness|recovery; information|referral services; crisis intervention • Skills in program development, evaluation|research • Ability to work independently, set priorities, be flexible, meet deadlines & allocate time|resources effectively • Organizational|problem solving skills • Ability to deal effectively with the public and community agencies & maintain good public relations • Ability to lead, mentor, coach and guide volunteers to achieve results that are in the best interest of the agency • Ability to assess problem situations to identify causes, gather|process relevant info., generate possible solutions & make recommendations and/or resolve the problem • Ability to effectively use MS Office |

TO APPLY > Submit CV|cover letter in confidence to: hr@cmha-edmonton.ab.ca

NEWS | Edmonton > EFCL joins Wayfinders Business Co-operative.

Edmonton Federation of Community Leagues joins Wayfinders Business Co-operative | EFCL assists & supports the work of Community Leagues through promotion of the Community League movement, program development|delivery, workshops, regular communications, advice on issues & opportunities, joint purchase of supplies, and attraction of sponsorships. || 

What is a Community League? | Is a volunteer, not-for-profit organization formed to meet the needs|interests of residents within a defined geographic area. Community Leagues are recognized by the City of Edmonton as the primary speaking body for the community. Leagues are part of a network of 159 (and counting!) neighbourhood-based organizations operating under the umbrella of the Edmonton Federation of Community Leagues since 1921. Each Community League is a separate organization, incorporated as a not-for-profit entity under the Societies Act of Alberta. Each is operated by a volunteer board of directors elected by its members who live in the community. Every league has its own bylaws, policies|procedures, and offers programs in the community to the best of the abilities of the league’s volunteers.

ORGANIZATIONAL CHANGE CERTIFICATION COURSE | Spring 2019

Organizational Change Management Foundation Certification Course

EDMONTON, AB (Canada) | May 13^th to the 15^th 2019 | Mon-Wed | Time: 9:00 am to 5:00 pm. Register Directly with Pauline by email: Pauline.Melnyk@melnykconsultancy.com or by calling 1.844.417.2915 | 1.780.667.7398. Host & Teaching: Melnyk Consultancy Ltd. | Special: Mention Leo Campos Aldunez at TCNG and receive a %15 discount!

This course is a 3-day program that will equip you with the knowledge and tools to understand transformational leadership & change, guidance on understanding employee commitment|overcoming resistance, and techniques to inspire your client to embrace change and sustain the change, or to lead and keep the organization moving in the right direction. It will also fully prepare you for the exam leading to the Change Management Foundation Certification and is the prerequisite to the Change Management Practitioner Certification.

LEARNING OUTCOMES | This course has been customized for supporting roles in change efforts: designed interventions for those leading, managing & supporting organizational change initiatives. During the course, there are 4 major areas covered to ensure that you understand the concepts, terms, principles, models|approaches for effectively leading & managing the people side of change: Change & The Individual; Change & The Organization; Communication & Stakeholder Engagement; Change Management In Practice.

Building the Capacity of Teams, Organizations & Individuals | You will understand how individuals process change; identify key drivers of an organization’s culture, and recognize different types of change processes; recognize the people|cultural side of change, and know how to help people deal more effectively with change, maintaining their commitment and bringing them successfully through the change process. 

+ You will understand|explain how individuals are impacted by change, different ways they may respond to change situations, how learning processes help them adapt; understand how organizations work; how the process of organizational change occurs and the typical roles that collaborate to deliver successful change; outline important aspects of how to build & equip a change team to improve effectiveness, understand key concepts of & practices for unfreezing|refreezing change. DETAILS: https://melnykconsultancy.com/portfolio/upcoming |