EMPLOYMENT OPPORTUNITY | CMHA-ER www.cmha-edmonton,ab.ca | Position:
Community Resource Specialist | Terms:
Contract Full Time – 6 month Contract | Closing Date: July 31, 2019 | About: CMHA-Edmonton is a non-profit organization that
envisions mentally healthy people in caring communities. We increase awareness
and understanding of mental health, mental illness, recovery, and suicide
prevention through education. We support the resilience and recovery of people
in distress including those affected by mental illness or suicide by providing
crisis intervention; safe, long-term and affordable housing; peer connections;
suicide grief and family support; advocacy and wayfinding; and providing opportunities
to improve your wellness. Join us and make a difference in the lives of
individuals and families affected by mental illness and stressful situations
including abuse, violence, and suicide.
Position Abstract: Reporting to the Team Lead, 211, the Community
Resource Specialist will provide assistance to individuals contacting the 211
information and referral line through phone calls, emails and/or online chat
services. 211 is a 24 hour information and referral line that helps people
connect to non-emergency social, health and government services. The position
provides information, assistance and liaison to people calling the 211 line;
gathers statistics for reporting; and assists in various ways with the
activities of the Information and Referral Program. The Community Resource
Specialist provides information directly for those individuals who know what
they need, and utilizes questioning/probing skills to determine the needs of
individuals who don’t specifically know what they are looking for.
Qualifications|Experience: Completion of Grade 12 (related
post-secondary Diploma or relevant course work in a Social Science preferred) •
Frontline experience on a Distress Line or in another client support role is
required • Successful Completion of Gender Based Analysis + Training and Brain
Story Certification are an asset • Successful
attainment and maintenance of: Information and Referral Specialist Certificate
and Crisis Worker Certificate • Acceptable attainment and maintenance of a
Police Information Check with a Vulnerable Sector Check & an Intervention
Record Check.
Skills|Abilities: Strong interpersonal, verbal|written communication skills •
Excellent telephone skills, including questioning, probing and/or interviewing
abilities, to ensure individuals’ needs are being determined and appropriately
met • Ability to work effectively in a stressful
environment, deal with difficult situations and respond in a composed manner •
Positive, helpful attitude towards assisting clients • Ability to work
independently and in a team environment • Ability to set
priorities and allocate time and resources effectively • Organizational, time
management and problem solving skills • Demonstrated abilities and initiative
in completing tasks and projects • Ability to provide constructive and positive
feedback to others and be able to accept the same • Ability to be
empathetic and non-judgmental when assisting clients •
Keyboarding skills and the ability to effectively use MS Office & other program software. TO APPLY > Submit cover letter|resume in confidence to: hr@cmha-edmonton.ab.ca
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