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Wednesday, February 21, 2018


EMPLOYMENT OPPORTUNITY | 211 CRD | Position: Community Resource Specialist | Terms: 18-Month Contract Full-Time Position | Salary Range: $41,061 - $55,654 | 35 hours per week | Hours: 8:30 am – 4:30 pm, Monday – Friday | Context: 211 is an AIRS accredited 24-hour information and referral line that connects people to resources in their community. The 211 Community Resource Department (CRD) works with community partners to describe their services in a way that callers can easily find the services they are looking for. The 211 CRD manages the information and referral data utilized by 211. Community Resource Specialists identify and research new and updated community services information to respond to the changing needs and resources of communities served. The incumbent should be motivated to seek out and share resource information, support the needs of 211, and to bring the benefit of 211 services to all Albertans.

Key Responsibilities | Maintains digital information records in a computerized database of community, government and social services to ensure easy availability of current, accurate information by: Identifying/researching new and updated information on community services • Ensuring new/updated information is entered in dBase • Ensuring data is entered accurately • Ensuring consistent application of taxonomy • Identifying and reporting issues surrounding the display of records, ease of use, and operation of agency-used information and referral databases • Developing, documenting and updating procedures for records management • Consulting with program staff on their information needs • Supplying new and updated information to agency staff/volunteers • Participating in examining policy regarding inclusion/exclusion criteria | Represents the Information Services program on committees or at meetings, as appropriate, by: • Liaising with community agencies, and partnered agencies • Responding to inquiries regarding the database and publications.

Qualifications | Education & Experience: Post-secondary education in a related field or equivalent combination of education/training/experience • Experience in applying data standards to data entry and records management • Experience in the use of information and referral systems including taxonomy.

Skills, Abilities/Attitude: Strong computer skills • Strong written communication skills, proofreading and editing skills • Ability to work independently • Ability to maintain effective, cooperative working relationships • Ability to deal effectively with the public and community agencies and maintain good public relations • Ability to research, assimilate, organize and summarize information • Strong attention to detail • Strong understanding of data entry principles • Ability to troubleshoot • Good working knowledge of MS Word & Excel.

TO APPLY | Submit CV/cover letter in confidence to: hr@cmha-edmonton.ab.ca | Closing Date: March 6, 2018.

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