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Thursday, December 21, 2017


EMPLOYMENT OPPORTUNITY | CMHA-ER www.cmha-edmonton.ab.ca | Position: Community Resource Specialist | Terms: Full-time | Salary Range: $41,061 - $55,654 annually with extended health benefits | Hours: 8:30 am – 4:30 pm, Monday – Friday | Context: 211 is an AIRS accredited 24-hour information and referral line that connects people to resources in their community. The 211 Community Resource Department (CRD) works with community partners to describe their services in a way that callers can easily find the services they are looking for. The 211 CRD manages the information and referral data utilized by 211. Community Resource Specialists identify and research new and updated community services information to respond to the changing needs and resources of communities served.

·       Responsibilities | • Maintains digital information records in a computerized dBase of community, government & social services to ensure easy availability of current, accurate information by: • Identifying/researching new and updated information on community services • Ensuring new/updated information is entered in dBase • Ensuring data is entered accurately, consistent & within the data standards • Ensuring consistent application of taxonomy • Identifying and reporting issues surrounding the display of records, ease of use, and operation of agency-used information and referral databases • Developing, documenting/updating procedures for records management • Supplying new & updated information to staff • Participating in examining policy regarding inclusion/exclusion criteria.

·       Education/Experience | • Post-secondary education in a related field or equivalent combination of education/training/experience • Experience in data entry and records management • Experience in the use of information and referral systems including taxonomy,

·       Skills, Abilities and Attitude | • Strong computer skills • Strong written communication skills, proofreading and editing skills • Ability to work independently • Ability to maintain effective, cooperative working relationships • Ability to deal effectively with the public and community agencies and maintain good public relations • Ability to research, assimilate, organize and summarize information • Strong attention to detail • Strong understanding of data entry principles • Good working knowledge of MS Word and Excel. 

TO APPLY | Forward CV/cover letter in confidence by email to: main@cmha-edmonton.ab.ca | Closing Date: 01.07.18 or until a suitable candidate is found.

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